Modernizing A Retail Bank Experience
Leader Bank, an entrepreneurial bank based in Massachusetts, recognized the need to update its website to align with its client-focused brand and establish a strong market position.
Choosing Isovera as their partner, Leader Bank aimed to create a secure, scalable, and user-friendly B2C website with a powerful UX/UI that simplifies complex banking processes. Isovera embarked on a journey to revolutionize the user experience, conducting extensive research and engaging in workshops and interviews with Leader Bank stakeholders. This collaborative effort led to a contemporary design expression, deeply customized backend development, and the integration of additional communication tools like video meetings and podcasts.
One significant challenge Isovera faced was simplifying the mortgage process, known for its complexity and tedious nature.
Isovera successfully transformed the mortgage experience into a simple and user-friendly process by leveraging UI elements such as checklists and decision trees.
The technology solution involved implementing a Drupal 9 solution for compliance requirements and hosting the website within Leader Bank’s AWS account using a Kubernetes containerized Drupal environment. The collaboration between Isovera, Leader Bank’s IT team, and multiple third-party partners ensured the technology goals were met for this new modern B2C site.
This project was particularly exciting because it allowed us to really act as problem solvers. Being presented with a complex client challenge and a totally blank user experience slate is exciting, and allows us to really build a solution that helps actual people."
— Heather Smith, Isovera Account Supervisor